Customer Implementation Manager
UtilityAPI
You will be the next Technical Project Manager at UtilityAPI overseeing the implementation and delivery of our utility data exchange (UDX) projects. Working directly with our customers, vendors, and engineering teams, you will help deliver and launch our platform for clean energy data solutions across the utility industry.
What You’ll Do:
- Lead the management and implementation of technical projects:
- Manage all communications with both internal and external stakeholders
- Manage the project plan, timeline, and deliverables alongside the client and internal priorities
- Track risks and issues for mitigation and escalation
- Prioritize project work with Product and Engineering teams
- Assist in facilitating sprint planning and daily standup
- Collaborate with Product on development of key features for clients alongside project work
- Facilitate user acceptance testing and platform training for clients for each project
- Provide technical expertise of the system functionality
- Support the troubleshooting and resolution of technical issues
- While this position is remote, light travel is expected to attend company gatherings and to represent UtilityAPI in established programs and clients
Your Experience:
- 4+ years leading software development projects in a client-facing capacity
- Technical understanding of API and SSO functionality
- Familiarity with the Scrum framework and Agile software development methodologies
- Comfortable explaining technical concepts to non-technical persons
- Familiarity with the following tools: Jira, Smartsheet, Google Suite, Microsoft Office Suite
- Utility industry experience is a plus!
About Us:
Founded in 2014, UtilityAPI is a U.S. Department of Energy grant-supported software company on a mission to unleash the clean energy revolution by unlocking data.
UtilityAPI’s products and solutions provide contractors and clean energy companies with digital access to customer utility data, and utilities and incentive programs with data access platforms where contractors and clean energy vendors can digitally access customer utility data.
With UtilityAPI and access to data contractors, clean energy companies across the country are lowering customer acquisition costs, improving customer experiences, and accelerating the adoption of clean energy.
We are also a company committed to advancing equity in the clean tech sector and building a team that looks like America. Our CEO founded the Empowering Diverse Climate Talent (EDICT) program, and our team reflects a broad range of experiences, identities, and backgrounds.
We value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including people with disabilities, non-traditional education backgrounds, and intersectional identities.
We encourage applications from any interested candidate, even if you do not meet all the listed requirements. UtilityAPI is committed to an inclusive workplace that values non-traditional work histories.
Compensation:
The estimated annual base salary range for this role is:
$100,000 - $115,000
Benefits and Perks:
We offer excellent medical, dental and vision insurance, equity in the company, 401(k) with employer matching, home office set up stipend and unlimited PTO.